Privacy Policy

This Privacy Policy explains how Sort Hook collects, uses, shares, and protects personal data when you visit sorthookmessage.digital or use our related services. It applies to visitors, course participants, and others who interact with us online.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact Information

Contact Information

Privacy email
help@sorthookmessage.digital
Telephone
+57 321 9626967
Mailing address
Calle 34 32 13, Mejoras Públicas Bucaramanga
Privacy inquiries
help@sorthookmessage.digital

Depending on applicable law, you may have rights to access, correct, delete, or limit certain uses of your personal data, and to object to some processing. You may also be able to request a copy of information we hold about you or ask us to update inaccurate details.

Available rights may depend on your location and the nature of the request.

To protect your information, we may ask for details needed to verify your identity and understand the scope of your request. We will review requests in a reasonable time and respond according to applicable legal requirements.

We may need to verify identity before acting on a request and may decline requests where the law allows.

Retention periods vary by data type and purpose. We keep records for the time needed to provide services, maintain business records, resolve disputes, support security, and comply with legal obligations. When data is no longer needed, we delete it, anonymize it, or retain it in a limited archive if required by law.

We keep data only as long as needed for the stated purpose or to meet legal and operational requirements.

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The date of the latest revision should be reviewed periodically.

We may revise this notice when our practices, services, or legal obligations change.
01

How We Use Data

We use personal data to provide and manage accounts, enroll users in courses, process transactions, communicate about services, respond to inquiries, maintain security, monitor performance, improve content, and meet legal or accounting requirements. We may also use data to prevent misuse and to support internal recordkeeping.

Processing is limited to operational needs, user support, and compliance obligations.
02

Service Providers and Partners

We may share personal data with vendors and partners that help us host the site, process payments, deliver communications, analyze usage, provide customer support, or manage course operations. These parties are expected to use the data only for the services they perform for us and to apply appropriate safeguards.

Service providers may process data only for the functions we assign to them.
03

Legal Disclosures

We may disclose personal data when we believe it is necessary to comply with law, legal process, or lawful requests from public authorities. We may also share information to enforce our terms, protect our rights, investigate security issues, or prevent fraud or other harmful activity.

Legal disclosures are limited to what is necessary for compliance, enforcement, or protection of rights.
Data category

Data We Collect

We may collect identifiers such as name and contact details, account information, course enrollment details, payment-related records, communications, and technical data such as device, browser, and usage information. We also process information you choose to provide in forms, surveys, or messages.

The categories of data collected depend on how users interact with the site and its course offerings.
Collection source

How We Collect Data

We receive data directly from you when you create an account, enroll in a course, complete a form, or contact us. We also collect certain information automatically through cookies, logs, and similar technologies, and we may receive limited information from payment processors, analytics providers, or other operational partners.

Information comes from direct submissions, automated collection, and service providers involved in site operations.
Cookie category

Cookies We Use

Our site may use essential cookies to support core functions, performance cookies to understand site use, and preference cookies to remember settings. We may also use similar technologies for session management, security, and analytics. Cookie use is limited to what is reasonably needed to operate and improve the site.

We use a standard mix of cookies needed for operation, performance, and basic preference handling.
User control

Cookie Controls

You can usually manage cookies through your browser settings and, where available, site-level preference tools. If you disable some cookies, parts of the site may not function properly, and your choices may need to be reset on different browsers or devices.

Browser settings and device controls may limit some cookie functions, but certain features may not work as intended.